A customer notices a gap in the base instance process functionality and wants to add code, but hopes the functionality will be integrated in the future. What type of application is this?

In the context of ServiceNow, when a customer identifies a gap in the existing base instance functionality and desires to add code while hoping for future integration of this functionality, the appropriate type of application is the global application.

Global applications are established to modify or extend existing functionalities within the ServiceNow platform while still allowing for potential integration with ongoing base instance updates. This means that modifications made as part of a global application can be updates that may align with future enhancements or changes to the core system.

The global application scope supports customization across the entire system, making it suitable for those situations where you anticipate that the developed features may still be relevant even as the platform evolves. It contrasts with scoped applications, which are designed for isolated development, primarily to limit the impact of customizations on the base system. Thus, for a situation where there's an intention to integrate future updates into a newly added functionality, a global application serves as the best fit.