A Notification record is always sent when the weight value is zero. Is this statement true or false?

The statement that a Notification record is always sent when the weight value is zero is false. In ServiceNow, notifications are configured with a weight value that influences the order in which they are processed and sent. A weight value is used to determine the priority of notifications; typically, a zero weight indicates that the notification should be sent without restriction, but it does not guarantee that it will always be sent in every circumstance.

Notifications are subject to other conditions defined in the system, such as triggers, conditions that determine when a notification should be sent, and user-specific settings (like whether a user has opted into receiving notifications). Consequently, a notification with a weight of zero will not always be dispatched; the system will evaluate other criteria before sending it out.

The nuances of how notifications operate depend on additional configurations set by the administrator, which can include user roles, event definitions, and specific conditions on the notification record itself. Therefore, while the weight might suggest a notification is primed for sending, it is not an absolute guarantee due to these other controlling factors.