Is modifying the Incident Management process for business needs an example of a Global or Scoped application?

Modifying the Incident Management process for business needs is classified as a Global application because it directly pertains to the foundational processes and functionalities that are integral across the entire instance of ServiceNow. Global applications in ServiceNow are core components that are accessible throughout the system and typically involve standard modules like Incident Management, Problem Management, and Change Management.

Since Incident Management is a common application used across various organizations in ServiceNow implementations, changes to its process are considered global in nature, impacting all users and functions that utilize that service. This differs from Scoped applications, which are designed for specific use cases or business requirements and tend to have their own security scopes to limit access to their data and functionalities.

By modifying a fundamental process like Incident Management for business needs, one is engaging with the global framework of the application, thereby reflecting the overarching system architecture rather than a confined, specific application scope.