What is the term for the listing of all products and services users can order in ServiceNow?

The term for the listing of all products and services that users can order in ServiceNow is the Service Catalog. The Service Catalog serves as a centralized repository where users can find and request various products and services provided by the organization. It includes detailed information about items, such as descriptions, pricing, availability, and delivery timelines.

This functionality is crucial as it not only enhances user experience by simplifying the ordering process but also enables organizations to manage and fulfill requests efficiently. The Service Catalog can be customized to reflect the specific offerings of an organization, allowing for a tailored approach to service management.

In addition to the core function of listing products and services, the Service Catalog often integrates with workflows for approvals and fulfillment, making it a dynamic tool for service delivery within the ServiceNow platform. Such integrations amplify its importance, as they help organizations maintain control over requests and ensure that the services provided meet the users' needs effectively.