What must be created after establishing an event to enable ServiceNow to respond to it?

To enable ServiceNow to respond to an established event, it is essential to create an Event Registration Record. This record specifies the details of the event and ensures that the appropriate processing logic is applied when the event occurs.

When an event is generated, it needs to be registered within the system so that ServiceNow is aware of it and can trigger the correct actions in response. The Event Registration Record acts as a critical component that links the occurrence of the event with its corresponding handling procedures. This includes defining the event’s characteristics, the conditions under which it is recognized, and the actions to be executed.

Although the other choices—such as Event Handling Module, Event Listener, and Event Update Log—are all relevant to the overall event management ecosystem within ServiceNow, they play different roles. The Event Handling Module would pertain to the overall architecture for processing events, while an Event Listener is usually responsible for monitoring events and waiting for them to occur. An Event Update Log is primarily concerned with tracking changes or updates related to events but does not facilitate the initial setup required to act upon the event itself. Therefore, the creation of the Event Registration Record is a crucial step that directly establishes the necessary linkage for event response mechanisms to function within ServiceNow.