What two roles are recommended to have on any ServiceNow instance?

To effectively manage and utilize a ServiceNow instance, it is essential to include roles that streamline operation and foster collaboration. The recommended roles of Admin and User play a critical part in this framework.

The Admin role is pivotal as it provides comprehensive access to all aspects of the ServiceNow platform. Administrators have the authority to configure, customize, and maintain the system, which includes managing user roles, setting up data models, and integrating third-party applications. This high level of access is necessary for overseeing system integrity, security, and functionality.

On the other hand, the User role is designed for individuals who need to interact with the system but do not require administrative privileges. Users can submit requests, access information, and utilize available services without the complexities of system configuration. This separation ensures that day-to-day operations can proceed smoothly while limiting the risk of unauthorized changes within the system.

By combining these two roles, organizations can ensure that they have the technical oversight necessary for robust system management while also empowering users to leverage the platform effectively for their needs. This balance creates a secure and efficient operating environment.