Which role typically has broader access to features in ServiceNow, Admin or User?

The Admin role in ServiceNow is designed to have much broader access to features, functionalities, and data within the platform. This role is responsible for managing the overall configuration and functionality of the ServiceNow instance. Admins can create and modify applications, manage users and groups, configure security settings, and customize the system to meet organizational needs.

In contrast, the User role is typically more restricted, allowing access primarily to the functionalities necessary for their specific tasks and responsibilities. Users interact with the applications but do not have the elevated permissions to alter configurations, access all system data, or manage other user roles.

This differentiation is crucial for maintaining security and operational integrity within the ServiceNow environment, ensuring that only qualified personnel can make system-wide changes or access sensitive information.